Effective: May 31, 2022

The following comprises Terms and Conditions. You can access Technical Support Polices here.

These Terms and Conditions (“Terms”) govern your use of Luxion Inc. (“Luxion”) websites or software referencing these Terms. Specifically, websites include www.keyshot.com1 and subdomains of https://www.keyshot.com. Software applies specifically to all versions of KeyShot2 and KeyShot Cloud3 (see definitions below). You may not use our website or software unless you agree to these terms, so please read them carefully. Before using the websites or software, you are required to read, understand and agree to these terms. You may only use the website and software after reading and accepting these Terms and Conditions.


  1. https://www.keyshot.com – The https://www.keyshot.com website serves as a place of information about KeyShot software and community for KeyShot users. KeyShot users post questions and share content on the KeyShot forum (https://www.keyshot.com/forum), visuals shared by users are display in the KeyShot gallery (https://www.keyshot.com/gallery/) and KeyShot Resources are shared on KeyShot Cloud (https://cloud.keyshot.com/).
  2. KeyShot – KeyShot is a stand-alone, desktop application for Mac and PC. The software and software add-ons and plugins are downloaded directly to the client’s computer and installed. Licensing occurs after the software is installed and the license is confirmed by the Luxion license server via an internet connection. Activation information is the only information transmitted in the process. Upon installing the KeyShot software, users will be prompted to accept the End User License Agreement (EULA), which covers the licensing of KeyShot software. KeyShot license types are described below.
  3. KeyShot Cloud – KeyShot Cloud is a website accessed at https://cloud.keyshot.com/. You need to be signed in to use the functionalities in the KeyShot Cloud. KeyShot Cloud is used to find and share KeyShot resources. Resources include KeyShot Materials, Environments, Backplates, Textures and Models. Resources do not include, full scenes, documents or personal user data. End-user participation in the KeyShot Cloud is optional.
  4. KeyShot Portal – KeyShot Portal is a website accessed at https://portal.keyshot.com/. You need to be signed in to use the functionalities in the KeyShot Portal. KeyShot Portal is used to manage subscription licenses.
  5. KeyShot Cloud Drive – KeyShot Cloud Drive is a service accessed at KeyShot Cloud. The service requires the user to be signed in on the KeyShot Cloud Account. The service is for specific license holders. The service gives the user access to a limited cloud storage, and several features for sharing content. The limitation on the cloud storage and sharing functionality is stated in the service user interface.
  6. KeyShot Cloud Account – KeyShot Cloud Account is an account that gives access to specific services and features for the users. The user has to sign up by stating username and password. The account covers several websites and subsites.
  7. License Types
    1. Subscription License – Each license is for one user only and may not be shared. Each user may access the license on up to three devices or machines. Subscription Licenses require the user to be signed in on KeyShot Cloud Account and requires an internet connection.
    2. Node Locked License – Users can fully operate the KeyShot software with no required connection to Luxion websites.
    3. Floating License (FlexLM) – Users that have purchased a Floating License for KeyShot will access their license using the FlexNet licensing tools by Flexera Software LLC. KeyShot Pro Floating and KeyShot License Manager are both provided by Luxion Inc to enable the installation and usage of FlexNet licensing. The licensing server must be a single computer in your network. This computer will host your license file and will be referred to as the license server. The server should be a local central server dedicated for the FlexNet server software to be installed on and connected to the network at all times in order to maintain the license grants.
    4. Education License – If we designate the Services or Software to be for use by educational users (“Educational License”), then you may only use the Educational License if you meet the eligibility requirements stated here. You may install and use the Educational License only in the country where you are qualified as an educational user. If you reside in the European Economic Area, then the word “country” in the prior sentence means the European Economic Area.
  1. Your Agreement With Luxion
    1. 1.1 Choice of Law. Your relationship is with Luxion, a United States company, and you agree to be bound by the laws of California and the laws of the United States.
    2. 1.2 You agree that Luxion can use the data you provide to us in accordance with our Privacy Policy, which is incorporated herein by reference.
  1. Your Content
    1. 2.1 Ownership: You retain all rights and ownership to your content. Luxion does not claim any ownership rights to your content.
    2. 2.2 License to Your Content: Even though we do not claim ownership of your content, we do need certain licenses to your content in order to support the website and software. When you upload or submit content to the website or KeyShot Cloud, you grant Luxion (and our partners) a worldwide license to communicate, distribute, host, make modifications or derivative works (for the sole purpose to better showcase your work), publicly display, publicly perform, publish, reproduce, store, and use such content. The license granted by you is for the only purpose of operating, marketing, promoting, and improving our website and software. We will attribute to you if we incorporate your content into a Luxion feature or into promotional or marketing materials.
    3. 2.3 Accessing and Sharing Your Content: By submitting your content to our website or software, you also give other Luxion users the right to share your content via various social media platforms integrated with Luxion Services. We may offer you ways to access and remove your content. Our website and software may also provide ways for you to limit the scope of use and access other users’ access and use of your content. You are responsible for determining the limitations that are placed on your content and for applying the appropriate level of access to your content. We do not monitor or control what others do with your content. It is your responsibility to let other users know how your content may be shared and adjust the setting related to accessing and sharing your content accordingly.
    4. 2.4 Termination of License: You may terminate this license at any time by requesting your content be removed from the website or software. However, you agree that Luxion may retain and use copies of your content for archival or backup purposes and for the investigation purpose mentioned later.
    5. 2.5 Feedback: You have no obligation to provide Luxion with ideas, suggestions or proposals (“feedback”). If you submit feedback to Luxion, we may use it for any purpose without compensation to you and have no obligation to keep your feedback confidential.
    6. 2.6 Storage: We recommend that you back up Your Content elsewhere regularly if the services provide storage and this functionality is enabled by the applicable Services. We may create reasonable technical limits on file size, storage space, processing capacity, and other technical limits. We may suspend the services until you are within the storage space limit associated with your account. At the end of your license term, we will use commercially reasonable efforts to allow you to transition your Content out of the Services. The transition must be completed within 30 days from the date of the termination or expiration of your license term. At the end of this 30-day transition period, we reserve the right to delete Your Content.
  1. Who Can Use Our Website or Software
    1. 3.1 Software Eligibility: You may only use our website and software if you are legally capable of entering into a binding contract.
    2. 3.2 International Users: Pages describing the website and software are accessible from around the world but this does not mean all features are available in your country, or that user-generated content is legal in your country. Luxion may block access to certain features or content in certain countries. It is your responsibility to make sure your use is legal in the country where you live. Content is not available in all languages.
  1. Account Information
    1. You may need to create an account with us in order to use our website and software. It is your responsibility to keep your login credentials secure and you are responsible to Luxion for all activities that occur via your account. Unless Luxion expressly allows you the right to create and manage account information as an account administrator for a company or as part of a team account, you may not use another person’s account information.
  1. User Conduct
    1. 5.1 Do Not Abuse The Website and Software: Please don’t use the website or software to do anything unlawful, infringing, disruptive, harmful, threatening, abusive, tortious, defamatory, libelous, lewd, profane, obscene, hateful or otherwise objectionable. While you are free to promote your creative work and resources on Luxion, do not spam other users via messaging or comments. Do not phish or collect other people’s information without their consent. Do not frame our website or software without our approval. Do not copy or imitate our design, layout, or look-and-feel. Only use our website or software to post your own creative work and resources. Do not use the website or software as a generic resource hosting service such as commercial content available for purchase on another site. Do not copy and share resources created by others as your own. Always provide attribution for derivative work. If Luxion decides that your conduct violates the Terms of Use or our Privacy Policy available, which are incorporated here by reference, we may remove your content or disable your use at any time, with or without notice to you.
    2. 5.2 Impersonation: Because Luxion is all about professionals receiving credit for what they create, we require that you (and you agree to) using your real name in your profile. If we in good faith believe that you have created an account impersonating another person, we may, in our sole discretion and after an internal investigation, either transfer your account to the person who you are pretending to be or terminate your account with no liability to you.
    3. 5.3 Tell Us If You See Others Abusing The Website or Software: Please report any problematic behavior or content you see by contacting us (or clicking the “Report” button where applicable) to tell us about it.
  1. Use of Our Website and Software
    1. 6.1 Certain features and content may be available only if you have paid a fee or have provided certain account information.
    2. 6.2 Unless otherwise stated in a separate agreement, we are not responsible for (a) the loss, corruption, or damage to your content, (b) the deletion or accuracy of your content, or (c) the security, privacy, or communications related to your content.
    3. 6.3 We may create limits on the use of website and software, including limitation on file size and storage space. Luxion may require you to delete your content until you are within certain storage space limits.
    4. 6.4 We may include links to websites or services that we do not operate. We have no control over and are not responsible for the content appearing on these websites or services.
    5. 6.5 User-Generated Content: The https://www.keyshot.com website hosts user-generated content from our users. If you access our website, you may come across content that you may find offensive or upsetting. You agree that if the content at issue meets the Terms, your sole remedy is to simply stop viewing the content that bothers you. If the content violates the Terms, you agree your sole remedy is to tell us by contacting us (or clicking on the “Report” button where applicable).
    6. 6.6 The KeyShot product uses tools to collect anonymous information on customer use of the software in order to identify trends and bugs, collect usage statistics, and track other data related to the Product for the purpose of identifying needed improvements. You may opt out of analytics collection at the time of installation or via the preference sections of the Software. By agreeing to allow KeyShot to collect analytics, you consent to collection, processing, use and transfer of data in the manner and for the purposes set out in this Agreement.
  1. Fees
    1. 7.1 Usage Fees: There are no fees to use the KeyShot website, or for users of the KeyShot software and/or those with a valid account. Certain features may require a valid serial number and/or validation of certain versions of the KeyShot software in order to access all or part of such features. Fee terms will be made available and users notified in such case that new features are added.
    2. 7.2 You are responsible for paying all taxes levied in connection with your use of the website or software. Your ability to access the website or software may require payment of third-party fees (such as telephone toll charges, mobile carrier fees, ISP, data plan, credit card fees, foreign exchange fees, etc.), which are solely your responsibility.
  1. Investigations
    1. 8.1 We do not review all content uploaded to the website or software but we may use available technologies or processes to screen for certain types of illegal content (for example, child pornography) or other abusive content or behavior (for example, patterns of activity that indicate spam or phishing, or keywords that indicate adult content has been posted).
    2. 8.2 Luxion may access or disclose information about you, or your use of website or software, (a) when it is required by law (such as when we receive a valid subpoena or search warrant); (b) to respond to your requests for customer service support; or (c) where we, in our discretion, think it is necessary to protect the rights, property or personal safety of Luxion, our users, or the public.
  1. Luxion’s Materials
    1. 9.1 Luxion Resources: The website and software and any trademarks, logo, sample code, or other content and assets (“Luxion Resources”) that Luxion provides to you as part of the website and software are protected by intellectual property rights. Using our website and software does not give you ownership of any such intellectual property rights. You may not use content accessible from our website and software unless you obtain permission from its owner or are otherwise permitted by law. You are not permitted to use Luxion’s trademarks and logos related to the website and software without our prior consent. Do not remove, obscure, or alter any text or proprietary notices contained in the Luxion Resources. You cannot use the Luxion Resources to construct any kind of database.
    2. 9.2 Software: If we make certain software available to you as part of the website and software (other than Luxion API, which is licensed below), then the software may be subject to a separate license agreement. If the software is a pre-release version, then the pre-release software is provided to you AS-IS and you are not permitted use the software for any commercial or production purposes (unless we have given you specific written permission stating otherwise). If no such separate license agreement is available, then Luxion grants you a personal, non-transferrable, non-sublicensable license to use the software solely for the purpose of allowing you to use the Services in the manner permitted in these Terms. You may not copy, modify, distribute, sell, or lease any part of the website or software, nor may you reverse engineer or decompile the software unless laws prohibit these restrictions and you have made written request to us first. The software may automatically download and install updates from Luxion. These updates are designed to improve and enhance the software and may take the form of bug fixes, new software modules, and completely new versions. You agree to receive such updates (and permit Luxion to deliver these updates to you without your knowledge) as part of your use of the software.
      1. 9.2.1 To centrally manage access to all KeyShot resources, we use Amazon Web Services (AWS) Single Sign-On. (SSO). For more information, please see AWS Terms and Conditions.
    3. 9.3 Luxion API: If we make the Luxion API available to you as part of the software, then we grant you a personal, non-exclusive, non-sublicenseable license to use the Luxion API solely for non-commercial purposes in a manner permitted in these Terms (unless we have given you specific written permission stating otherwise), and further subject to the following restrictions:
      1. You shall comply with any requirements or restrictions imposed by content owners for the use of their content or project available through our website and software. You shall remove any such content or project from your application within 24 hours of the content owner’s request.
      2. You shall have your own privacy policy for your application describing your data privacy and data collection practices.
      3. You shall not use Luxion API for any application that replicates or attempts to replace the essential user experience of our website and software.
      4. You shall not conceal or obscure your identity or your application’s identity.
      5. You may not copy, modify, distribute, sell, or lease any part of the Luxion API, nor may you reverse engineer or decompile the Luxion API unless laws prohibit these restrictions and you have made written request to us first.
      6. You shall not cache or store any Luxion Resources other than as necessary to operate your service (but no more than 30 days).
      7. You shall not use Luxion API for any application related to spyware, adware, or other malicious programs or code.
      8. You shall not use Luxion API in any manner that violates any law or regulations or infringes any third-party rights, including the right of privacy or rights of publicity.
      9. You shall not use Luxion API in a manner that would adversely impact the stability of our website and software or other applications using the Luxion API.
      10. The Luxion API license shall terminate automatically if you violate any of these terms or if Luxion terminates the license at any time upon notice to you.
  1. Your Warranty and Indemnification Obligations
    1. 10.1 You represent and warrant that you own all intellectual property rights (or have obtained all necessary permissions) to your content and have the right to grant us the license stated in Section 2.2 above.
    2. 10.2 You also represent and warrant that your content will not violate or infringe any intellectual property right or other proprietary rights, including the right of publicity or privacy, of any person or entity.
    3. 10.3 You agree to indemnify and hold Luxion and its subsidiaries, affiliates, officers, agents, employees, co-branders or other partners, and licensors harmless from any claim or demand, including reasonable attorneys’ fees, due to or arising out of your content, your use of the website and software or Luxion Resources, your violation of the Terms, or your violation of any rights of another.
  1. Our Disclaimer of Warranties
    1. 11.1 You acknowledge and agree that by accessing or using the website and software, you may be exposed to materials from others that you may consider offensive, indecent, or otherwise objectionable, and agree to accept that risk. Views expressed on our website or through our website and software do not necessarily reflect our views. We do not support or endorse certain content posted by you or other users. Certain content from others may be incorrectly labeled, rated, or categorized.
    2. 11.2 Although we do what we can to provide security measures to protect your content, we are not liable for any damages resulting from the disclosure of your content.
  1. Our Limitation of Liability
  1. Settling Disputes With Luxion
    1. 13.1 Any dispute you have with Luxion must be resolved by you in a court located in Orange County, California, unless otherwise agreed in writing. You agree to the personal jurisdiction of the federal and state courts located in Orange County, California.
    2. 13.2 Disclaimer: You and Luxion each disclaim the U.N. Convention on Contracts for the International Sale of Goods. We both agree it does not apply to the website or software.
  1. Termination
    1. 14.1 You can stop using our website or software at any time.
    2. 14.2 We may add, modify, or remove Licenses, features, services or functionalities, and we may suspend or stop a feature. We may also stop providing access to you or add or create new limits to our website and software at any time.
    3. 14.3 Any fees or software purchases that you paid prior to termination are not refundable. Termination of your account does not relieve you of any payment obligations. For cancellation of Subscription Licenses see Section 16 below.
    4. 14.4 If a website or software is terminated or discontinued, then we will make reasonable effort to notify you and provide an opportunity to retrieve your content. If a Luxion administrator terminates your access, then you may no longer be able to access content that you or other members have posted. You may, however, still access your content stored on your personal account.
    5. 14.5 At the end of your license term, we will use commercially reasonable efforts to allow you to transition your Content out of the KeyShot Web Services. The transition must be completed within 30 days from the date of the termination or expiration of your license term. At the end of this 30-day transition period, we reserve the right to delete your Content. You should download any Content that you have stored in the KeyShot Web before your license ends.
  1. Subscription License and Renewal
    1. 15.1 The Subscription License period begins upon completion of the Order (“Subscription Start Date”) and continues for a period of twelve (12) months to the “Subscription End Date”, unless terminated earlier in accordance with these Terms.
    2. 15.2 A Subscription License will automatically renew (“Subscription Commencement Date”) for an additional twelve (12) months on the day of the Subscription End Date, unless Licensee elects to turn off the Auto-Renewal feature in “My Account” for Subscription Licenses, or the license is terminated in accordance with these Terms.
    3. 15.3 Luxion reserves the right to increase the License Fee for Subscription Licenses if it notifies Licensee at least thirty days (30) days’ notice of the increase prior to the relevant Subscription Renewal Date.
  1. Right of Cancellation
    1. 16.1 You have a statutory right to cancel your Subscription within 14 days from the Subscription Start Date or a Renewal Commencement Date without giving any reason.
    2. 16.2 To exercise the right of cancellation, you must inform Luxion of your decision to cancel. You may submit your request by sending an email to [email protected].
    3. 16.3 If you cancel the Subscription, we will reimburse to you all payments we received from you no later than 30 days from the day on which we receive your decision to cancel the Subscription. For such refund, we will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees because of such refund.
  1. Notices
    1. 17.1 Notice to Luxion: Unless the Terms or Additional Terms say otherwise, you must send any notices to: 575 Anton Blvd, Suite 650, Costa Mesa, CA 92626
    2. 17.2 Notice to You: Luxion will give notices to you either via email, regular mail, text message, postings on or within the website or software, or other means reasonable for the type of notice provided.
  1. Notification of Copyright Infringement
    1. 18.1 We respect the intellectual property rights of others and we expect our users to do the same. Luxion will respond to clear notices of copyright infringement consistent with the U.S. Digital Millennium Copyright Act (“DMCA”).
    2. 18.2 Notifying Us of Copyright Infringement: If you believe the website or software is hosting content that infringes your copyright, please let us know by filling out the form that you will find here. If you would prefer to submit a notice to our Copyright Agent (address below) in writing, it must contain all of the following:
      1. A description of the copyrighted work(s) you believe are infringed.
      2. The exact location (URL) where the infringing material resides.
      3. Contact information so that we may reach you (email address, physical address or telephone number).
      4. A statement by you that you have a good-faith belief that the use of the material identified in your notice in the manner complained of is not authorized by the copyright owner, its agent, or the law.
      5. A statement by you that the information in your notice is accurate and, under penalty of perjury, that you are the copyright owner or are authorized to act on the copyright owner’s behalf.
      6. Your signature.
    3. Before you file an infringement notice, please carefully consider whether or not the use of copyrighted material at issue is protected by the “fair use” doctrine, as you could be liable for costs and attorneys’ fees should you file a takedown notice where there is no infringing use. Please also check to make sure you haven’t authorized the use at issue (for example, whether you have given a creative professional who prepared materials for your company the right to use those materials as examples of his or her past work). If you are unsure whether a use of your copyrighted material constitutes infringement, please contact an attorney. You may also wish to consult publicly available reference materials such as those found at the U.S. Copyright website (https://www.copyright.gov) or at the Chilling Effects website (https://www.chillingeffects.org).
    4. 18.3 If you believe access to your content was disabled or removed by Luxion as a result of an improper copyright infringement notice, please send our Copyright Agent (contact information below) a written counter-notice that contains all of the following:
      1. A description of the work improperly removed, along with your username and the location where that work resided.
      2. Contact information so that we can reach you, such as email address, your physical address and telephone number.
      3. A statement under penalty of perjury, signed by you, that you have a good-faith belief that the material was removed or disabled as a result of mistake or misidentification.
      4. A statement that you consent to jurisdiction of the Federal District court for the district where you reside (or of Orange County, California if you reside outside of the United Sates) and that you will accept service of process from the person who provided notification under DMCA subsection (c)(1)(C) or an agent of such person.
      5. Before you file a counter-notice, please carefully consider whether or not your use of the copyrighted material at issue is infringing, as you could be liable for costs and attorneys’ fees in the event that a court decides your counter-notice misrepresented that the material was removed by mistake. If you are unsure whether the use of the material at issue constitutes infringement, please contact an attorney. In addition, you may wish to consult publicly available reference materials such as those found at the U.S. Copyright website https://www.copyright.gov or at the Chilling Effects website (https://www.chillingeffects.org)
    5. 18.4 The mailing address for the Luxion Copyright Agent is:
      1. Copyright Agent
      2. Luxion, Inc.
      3. 575 Anton Blvd, Suite 650
      4. Costa Mesa, CA 92626
      5. Via email: [email protected]
  1. About these Terms
    1. 19.1 Export Control: You acknowledge that the website and software, and your use and handling of the website and software, are subject to U.S. and international laws, restrictions, and regulations that may govern the import, export, and use of the website and software. You agree to comply with all such laws, restrictions, and regulations.
    2. 19.2 English Version: The English version of this agreement will be the version used when interpreting or construing this agreement.
    3. 19.3 Severability: If a court finds any section of the Terms or Additional Terms invalid or unenforceable, the rest of the Terms or Additional Terms still apply.
    4. 19.4 No Waiver: If we don’t enforce (or we delay enforcement) of the Terms or Additional Terms against you, we haven’t waived our enforcement rights.
    5. 19.5 Assignment or Transfer: You cannot assign or transfer your rights or obligations under this agreement to someone else without Luxion’s written permission. We can transfer our rights and obligations to you (if we are acquired by or merge with another company or otherwise) without your permission.