Sales & Refund Policy
Luxion Sales and Refund Policy for United States
Thank you for shopping with us. We’re glad you’re interested in using KeyShot for your 3D rendering and animation needs.
KeyShot Product Sales
We’re committed to quality and unmatched support, that’s why KeyShot and all KeyShot products are sold exclusively through this website (keyshot.com) and verified KeyShot Resellers. KeyShot product purchases made through third-party sales are not covered within this return policy.
Standard Return Policy
We’re convinced you’ll love KeyShot. We believe this because of the thought and development put into the product and what users tell us they are able to do with KeyShot. You may want to ask our support team a question first, but in that unlikely event you would prefer a refund, here are the terms related to returning a product.
- Purchases of KeyShot and KeyShot Add-ons from the online store may be returned within 15 days if not activated.
- The following products are not eligible for return: KeyShot Maintenance.
Since the purchase of KeyShot products is immediate with a license being delivered by email right after the purchase is complete, cancellation of an order works a little different. If you realized you made a mistake in your order, or ordered the wrong product, just contact firstname.lastname@example.org and the licensing team will be able to cancel, refund or update your order and correct the mistake.
Shipping & Packing Costs
Since KeyShot products are a delivered via digital download, there is no shipping or packing costs associated with the orders. At checkout, under ‘Shipping Method’, you may see the term “Email Shipping’. This is to let you know that you will receive your download and license information via email.
Charge for Refunded Product
Luxion does not charge a digital product or restocking fee for cancelled or refunded products. If you see any fees associated with a refund, this will not come from Luxion, but may be initiated by your bank or credit card company.
Products Purchased Through a KeyShot Reseller
For KeyShot products purchased through a certified KeyShot reseller, please contact them directly about refunds or cancellations. You can find the contact for our resellers at keyshot.com/locate-resellers/.