Author Topic: Importing a collada file crashed my computer  (Read 2439 times)

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Offline JHoagland

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Importing a collada file crashed my computer
« on: June 15, 2013, 11:25:47 am »
How's that for a subject line? :)

Here's what happened:
I exported a model from Poser Pro to collada format. (I saved it in the same folder as the texture maps.)
I opened KeyShot and clicked Import.
I selected the collada file.

KeyShot then waited and waited. Normally, when I import an obj file, I get the "importing" dialog box almost immediately, then the progress bars, then the model imports.
The fan on my computer started spinning faster, though this usually happens when I use KeyShot.
When I then moved the mouse pointer, it started "skipping" across the screen, which usually indicates Windows can't read the USB connection fast enough.
KeyShot still waited and waited.
I thought something might be going wrong, so I clicked the X button to close the program... after carefully moving my skipping mouse pointer.
Nothing happened for a minute, then my System Taskbar disappeared. It didn't turn transparent or a solid color: it vanished and I could see my desktop wallpaper picture.
After a few seconds, Windows gave me the "This program is not responding" dialog box. I clicked he button to close KeyShot (then waited again).
Then my entire screen went black except for the mouse pointer.

Thinking something bad had happened, I then turned my computer off and restarted. I scanned my computer using PC Tools Spyware Doctor and Windows Defender and both programs found no issues.

I re-opened KeyShot and imported the obj version of the model without any problems.

Anybody have any good ideas? I'm using Win7, 64bit and the 64bit version of KeyShot.

Thanks
--John

Offline rickfoxxx

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Re: Importing a collada file crashed my computer
« Reply #1 on: June 27, 2013, 12:13:03 am »
I have the same problem with Collada files.  When export collada from poser, and then import on Keyshot, only import one object.

guest84672

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Re: Importing a collada file crashed my computer
« Reply #2 on: June 27, 2013, 06:00:05 am »
What version of KeyShot are you using? Can you share the file with support?