Author Topic: Keyshot2 cannot import my FBX models  (Read 2946 times)

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Offline rod

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Keyshot2 cannot import my FBX models
« on: June 09, 2010, 07:15:55 am »
I never had a problem opening my FBX files in version 1.9. I just downloaded version 2 and it will not open (import) any of my FBX files.

As a work-around I can open the FBX files in 1.9, save it as a bip file and then use the bip file in version 2 but I would like to work direct with the FBX files in version 2. What could be the problem?
Thanks, Rod
« Last Edit: June 09, 2010, 07:31:43 am by rod »

Offline Admin

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Re: Keyshot2 cannot import my FBX models
« Reply #1 on: June 09, 2010, 11:12:39 am »
The importer was missing from the installer on the Mac by mistake. We have updated the installer. Sorry about that.


Offline rod

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Re: Keyshot2 cannot import my FBX models
« Reply #2 on: June 09, 2010, 12:04:13 pm »
Thanks for the response.

I re-downloaded the 2.0 file from the server and reinstalled. However, I still cannot open FBX files. You mentioned Mac in your response. I am using Windows 64bit version. I am not sure if you meant the Mac operating system or my Mac address. Also, I did not uninstall the first download before reinstalling.

What do you think my problem is now?
Thanks, Rod

guest84672

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Re: Keyshot2 cannot import my FBX models
« Reply #3 on: June 09, 2010, 01:17:43 pm »
We are looking into it.

guest84672

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Re: Keyshot2 cannot import my FBX models
« Reply #4 on: June 09, 2010, 04:36:19 pm »
Fixed - simply download again and reinstall. Everything is working now.

Offline rod

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Re: Keyshot2 cannot import my FBX models
« Reply #5 on: June 10, 2010, 04:30:47 am »
Thomas, works fine now. Thanks for the fast response.
Rod

guest84672

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Re: Keyshot2 cannot import my FBX models
« Reply #6 on: June 10, 2010, 08:06:09 am »
 ;) - thanks for the patience!!