Author Topic: Support Portal - didn't receive registration mail  (Read 160 times)

0 Members and 4 Guests are viewing this topic.

Offline Mario Stockinger

Support Portal - didn't receive registration mail
« on: February 14, 2020, 01:57:19 am »
I tried to register on the new support portal but i never got a registration mail with the password.
I then tried to reset the password but i never got the reset mail too...

In the support portal it says e-mail adress already taken.....

Offline INNEO_MWo

  • Hero Member
  • *****
  • Posts: 957
  • Total likes: 4
  • Senior Technical Consultant @ INNEO (Germany)
    • german KeyShot page from INNEO Solutions
Re: Support Portal - didn't receive registration mail
« Reply #1 on: February 16, 2020, 09:57:44 am »
Hello Mario.

I had the same problem. Finally solved it by trying to log in and used "forgot password" to set a new one.
Works for now.


Good luck!

Cheers
Marco

Offline Mario Stockinger

Re: Support Portal - didn't receive registration mail
« Reply #2 on: February 17, 2020, 05:59:33 am »
i had the same idea - didn't work for me....