Author Topic: KeyShot 9 Mac installation issues  (Read 211 times)

0 Members and 1 Guest are viewing this topic.

Offline zachraven

  • Newbie
  • *
  • Posts: 13
KeyShot 9 Mac installation issues
« on: November 05, 2019, 11:01:24 am »
Hi,

KeyShot 9 on the mac seems to be hanging during the migration assistant part of the installation. Trying to update my 8 pro version. Tried unchecking both boxes, and still nothing works.

Offline zachraven

  • Newbie
  • *
  • Posts: 13
Re: KeyShot 9 Mac installation issues
« Reply #1 on: November 05, 2019, 11:12:06 am »
A installation using the full installer seems to have worked.

Offline Justin A

  • KeyShot Support
  • Newbie
  • *****
  • Posts: 25
Re: KeyShot 9 Mac installation issues
« Reply #2 on: November 12, 2019, 12:47:10 pm »
 Hello Zachraven,

I am glad you where able to get this issue resolved.  Whenever there is a need to update or download a newer version of the software it is always better to use the full installer versus the update.  It will ensure all necessary files are downloaded for optimal performance.

If you are still having issue please feel free to reach us at [email protected]

Thank you,
Justin
« Last Edit: November 12, 2019, 12:50:13 pm by Justin A »