Author Topic: Config.win problem after Windows 10 update  (Read 1219 times)

0 Members and 1 Guest are viewing this topic.

Offline Robert1265

  • Newbie
  • *
  • Posts: 2
Config.win problem after Windows 10 update
« on: July 22, 2019, 05:03:49 am »
Hi
Our IT Department have updated my Dell Laptop to Windows 10 and installed Keyshot 8 ! I have had nothing but trouble ever since (thanks guys) firstly when I render the model out from Creo the movement/zoom features are ridicuously slow ! I have turned off the Use CPU funtion which has speeded things up a lot, but the Live Link funtion does not work when I have modified the original in Creo ;-(
Has anyone else experienced this kind of problem before ?   
« Last Edit: August 22, 2019, 04:17:47 pm by Bruno F »

Offline MWo

  • Hero Member
  • *****
  • Posts: 878
  • Senior Technical Consultant @ INNEO (Germany)
    • german KeyShot page from INNEO Solutions
Re: Config.win problem after Windows 10 update
« Reply #1 on: July 22, 2019, 06:03:43 am »
Hello Robert.

Ask your IT guys to update the graphic card driver for a supported version for creo parametric. (bzw. creo doesn't support a config.win. But you can remove temporary all customization.ui files. If it doesn't work faster, then re-install your creo version and a fresh new KeyShot installation. Then all should run smooth as normal.

Hope that helps


Cheers
Marco

Offline Francisco

  • KeyShot Beta
  • Newbie
  • *****
  • Posts: 49
Re: Config.win problem after Windows 10 update
« Reply #2 on: August 06, 2019, 03:39:27 pm »
Hello Rober1265

When you mentioned that you are having slowness with zooming and movement within your software? If you can give me some more details I will be able to help you further with trying to resolve your issues.

Hi
Our IT Department have updated my Dell Laptop to Windows 10 and installed Keyshot 8 ! I have had nothing but trouble ever since (thanks guys) firstly when I render the model out from Creo the movement/zoom features are ridicuously slow ! I have turned off the Use CPU funtion which has speeded things up a lot, but the Live Link funtion does not work when I have modified the original in Creo ;-(
Has anyone else experienced this kind of problem before ?