Support > Bugs and crashes

[KNOWN ISSUE] KeyShot not starting/saving properly after May '19 Windows Update

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Francisco:
When trying to install KeyShot, launch KeyShot after a May Windows 10 update are you seeing any of the errors below? We have some steps posted that you can try to resolve the issue.

How to fix it

* Click Search bar near Windows Start Icon
* Type in Ransomware Protection
* Click to Turn Off
* Reinstall KeyShot
Once KeyShot is installed, you can add it to the list of trusted apps. This will allow KeyShot to operate afteryou turn on Ransomware protection. For more information on how to add KeyShot to your list of trusted apps, click "here.":https://www.windowscentral.com/how-allow-blocked-apps-ransomware-protection-windows-10-october-2018-update

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