Author Topic: [KNOWN ISSUE] KeyShot hangs or stops responding.  (Read 638 times)

0 Members and 2 Guests are viewing this topic.

Offline Francisco

  • KeyShot Beta
  • Newbie
  • *****
  • Posts: 49
[KNOWN ISSUE] KeyShot hangs or stops responding.
« on: May 01, 2019, 04:28:40 pm »
Issue:
KeyShot randomly stops responding or hangs and doesn't let me continue to work.

How to resolve:

1. If you are using a Nvidia RTX, Titan or specific GeForce cards that use the Turing architecture?
The steps below will help resolve the issue for you:
  • Download GeForce Experience from Nvidia
  • Install GeForce Experience then restart computer
  • Launch GeForce Experience check for Drivers update
  • Install Suggested Nvidia Drivers using Custom installation
  • Select Clean install and continue with installation
  • Run KeyShot

_______________________________________________________________________________________________________________________________________________

Issue:
We've received reports that Raptr, screen recording software would cause KeyShot to crash.

How to resolve:

We reccommend uninstalling Raptr and the faulting module.

  • Uninstall Raptr from system
  • Delete C:\PROGRA~2\RAPTRI~1\PlaysTV\ltc_game64-116096.dll

_______________________________________________________________________________________________________________________________________________

Issue:
KeyShot becomes unresponsive and crashes. This happens more often on computers using MSI motherboards that have NAHIMIC gaming audio software installed.

How to resolve:

If NAHIMIC's installed on the computer uninstalling it will resolve the issue.

  • Uninstall NAHIMIC from system

_______________________________________________________________________________________________________________________________________________
« Last Edit: May 16, 2019, 04:49:16 pm by Bruno F »