Support > Bugs and crashes

[RESOLVED] keyshot crash

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nagelibre:
Hello,
Since a couple of week, Keyshot crash regularly. I don't understand why.
For example, I just want to click on environement tab for my project, it crash!
I change of material, it crash.
Not every time, but sometimes.
Any response are welcome.
thanks
F.

Ian Reymond:
Hello nagelibre,

Thank you for your post.

Could you please send me the following information so I can better figure out what could cause KeyShot to crash on your machine.

Your Serial Key / Serial Code.

* Under Help / Show License Information.Computer make and specs:

* Windows/Mac OS Version
* Graphics Card Model
* Processor Model[/]
Exact KeyShot Version (e.g. 8.2.80)
CAD Software and version or year (if applicable).
Step-by-Step instructions to re-create the issue you are seeing (if applicable).

* Open KeyShot Scene
* Go to Project, Camera and add a camera
* etc...Screenshot(s) showing the issue that you are seeing (if applicable).


--- Quote from: nagelibre on April 16, 2019, 06:15:03 am ---Hello,
Since a couple of week, Keyshot crash regularly. I don't understand why.
For example, I just want to click on environement tab for my project, it crash!
I change of material, it crash.
Not every time, but sometimes.
Any response are welcome.
thanks
F.

--- End quote ---

nagelibre:
Hello Ian,
I have a Asus rog laptop from 2013
Windows 8.1 64 bits
I7 4700 HQ 2,40Gh
ram 16
GTX 870M
KeyShot Version 8.2.80
No de série
UPTU-JCXQ-FXME-BKX6-HNY3

I work on different software : moi3D, amapi, rhino, and import a lot of 3D model library
All OBJ import
I can export you an example , but that is very confidential.
I need a secure mail.
Thx
Fred

Ian Reymond:
nagelibre,

Thank you for that information. Could you please also provide me with your graphics driver's release date.

How to find the graphics driver's release date.


* Open the Device Manager on your computer
* Expand the Display Adapters
* Right-click your graphics card and select *Properties*
* Inside the Properties window, go to the *Driver* tab and take a screenshot.
If there is more than one display adapter, then repeat the steps above for your second adapter. Please send me a screenshot for each display adapter.

nagelibre:
Hello Ian,
Here are the 2 screenshots of my graphic card and graphic processor

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