Author Topic: [RESOLVED] keyshot crash  (Read 736 times)

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Offline nagelibre

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[RESOLVED] keyshot crash
« on: April 16, 2019, 06:15:03 am »
Hello,
Since a couple of week, Keyshot crash regularly. I don't understand why.
For example, I just want to click on environement tab for my project, it crash!
I change of material, it crash.
Not every time, but sometimes.
Any response are welcome.
thanks
F.
« Last Edit: April 19, 2019, 08:57:07 am by Ian Reymond »

Offline Ian Reymond

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  • Posts: 52
Re: keyshot crash
« Reply #1 on: April 16, 2019, 02:21:51 pm »
Hello nagelibre,

Thank you for your post.

Could you please send me the following information so I can better figure out what could cause KeyShot to crash on your machine.

Your Serial Key / Serial Code.
  • Under Help / Show License Information.
Computer make and specs:
  • Windows/Mac OS Version
  • Graphics Card Model
  • Processor Model[/]
Exact KeyShot Version (e.g. 8.2.80)
CAD Software and version or year (if applicable).
Step-by-Step instructions to re-create the issue you are seeing (if applicable).
  • Open KeyShot Scene
  • Go to Project, Camera and add a camera
  • etc...
Screenshot(s) showing the issue that you are seeing (if applicable).

Hello,
Since a couple of week, Keyshot crash regularly. I don't understand why.
For example, I just want to click on environement tab for my project, it crash!
I change of material, it crash.
Not every time, but sometimes.
Any response are welcome.
thanks
F.

Offline nagelibre

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  • *
  • Posts: 18
Re: keyshot crash
« Reply #2 on: April 17, 2019, 12:29:47 am »
Hello Ian,
I have a Asus rog laptop from 2013
Windows 8.1 64 bits
I7 4700 HQ 2,40Gh
ram 16
GTX 870M
KeyShot Version 8.2.80
No de série
UPTU-JCXQ-FXME-BKX6-HNY3

I work on different software : moi3D, amapi, rhino, and import a lot of 3D model library
All OBJ import
I can export you an example , but that is very confidential.
I need a secure mail.
Thx
Fred

Offline Ian Reymond

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  • Posts: 52
Re: keyshot crash
« Reply #3 on: April 17, 2019, 10:31:23 am »
nagelibre,

Thank you for that information. Could you please also provide me with your graphics driver's release date.

How to find the graphics driver's release date.

  • Open the Device Manager on your computer
  • Expand the Display Adapters
  • Right-click your graphics card and select *Properties*
  • Inside the Properties window, go to the *Driver* tab and take a screenshot.

If there is more than one display adapter, then repeat the steps above for your second adapter. Please send me a screenshot for each display adapter.

Offline nagelibre

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  • Posts: 18
Re: keyshot crash
« Reply #4 on: April 18, 2019, 03:45:49 am »
Hello Ian,
Here are the 2 screenshots of my graphic card and graphic processor

Offline Ian Reymond

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Re: keyshot crash
« Reply #5 on: April 18, 2019, 09:28:32 am »
Please try starting KeyShot with the NVIDIA GPU.

How to set the Nvidia Graphics-card as preferred GPU

  • Open the Nvidia control panel
  • Go to "Manage 3D settings"
  • Go to the Program Settings
  • Select KeyShot from the Dropdown. If it is not available ad the KeyShot.exe manually.
  • Select your NVidia graphics card under "preferred graphics processor"
  • Click "Apply" and restart KeyShot

Please let me know if that fixes the crashing issue

Offline nagelibre

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  • Posts: 18
Re: keyshot crash
« Reply #6 on: April 19, 2019, 01:34:13 am »
Thanks Ian,
Seems better, no more crash since this update... hope this continue to work!
I will keep you in touch if I crash again in the future.
Thanks a lot ;)
F.

Offline Ian Reymond

  • KeyShot Support
  • Jr. Member
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  • Posts: 52
Re: [RESOLVED] keyshot crash
« Reply #7 on: April 19, 2019, 08:58:11 am »
nagelibre,

Thank you for following up. I am glad this helped. Please let us know if you run into anymore issues.