Author Topic: [KNOWN ISSUE] Crash when trying to color preview label material  (Read 1099 times)

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Offline Eric Summers

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When working with a material that has a label, KeyShot will crash if I try to do a color preview of the label material. For example, in the graph below if I pick the color preview of the Plastic node KeyShot consistently crashes. I can do a color preview of every other node with no problem. Win 10 Pro, KS 8.2.80.
« Last Edit: April 17, 2019, 03:46:19 pm by Bruno F »

Offline Esben Oxholm

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Re: Crash when trying to color preview label material
« Reply #1 on: March 07, 2019, 11:12:58 am »
Hi Eric.
I have experienced this as well. Haven't been able to pinpoint the issue earlier though, but doing a color preview of the main surface material (not the label) makes KeyShot 8.2 crash instantly on mac.

Offline Bruno F

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Re: Crash when trying to color preview label material
« Reply #2 on: March 18, 2019, 11:54:01 am »
Hello Eric,

Thank you for reporting this crash. We will have our quality assurance team test and file a bug report. A fix will most likely be available in the next software update. For now, I recommend avoiding the color preview of the label material. You will also want to save your work often. Save reminders can help.

Below you will find a link to a Quick Tip video on Save Reminders.

Quick tips: Save Reminders

Offline Eric Summers

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Re: Crash when trying to color preview label material
« Reply #3 on: March 18, 2019, 12:30:29 pm »
Hi Bruno,

Thanks for the information! Luckily I don't use color preview of labels very often.

Offline Aristotles Lantern

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Re: Crash when trying to color preview label material
« Reply #4 on: April 02, 2019, 09:41:12 am »
I'm getting this too. It's very annoying.

Windows 10.

Offline Bruno F

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Re: Crash when trying to color preview label material
« Reply #5 on: April 17, 2019, 03:42:59 pm »
Hello Aristotles,

Thank you for your feedback. We will have our quality assurance team test and file a bug report. A fix will most likely be available in the next software update. For now, I recommend avoiding the color preview of the label material. You will also want to save your work often. Save reminders can help.

Below you will find a link to a Quick Tip video on Save Reminders.

Quick tips: Save Reminders

I'm getting this too. It's very annoying.

Windows 10.