Author Topic: [KNOWN ISSUE]Keyshot floating cannot save .bip files after upgrading NL license  (Read 1232 times)

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Offline [email protected]

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"Keyshot 8 is not able to save .bip files” and im experiencing the same issue.

It won’t let me save out the .bip file and when I save out a package, reopening it, its saying there are no big files in it. The package size is noticeably small too when saved out. If you could please let me know how I can resolve this issue as soon as possible I’d be very grateful.

Its Keyshot 8 - Floating License

Best,
Jack
« Last Edit: May 31, 2019, 11:16:17 am by Bruno F »

Offline PhilipTh

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Re: Keyshot 8 floating is not able to save .bip files
« Reply #1 on: February 12, 2019, 05:15:48 am »
Hello Jack,

Please contact [email protected] regarding this issue.
I believe I know what the issue is, and we will be able to assist you there.

Offline Zeltronic

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Re: Keyshot 8 floating is not able to save .bip files
« Reply #2 on: February 12, 2019, 05:58:41 am »
Just after the first error message check if keyshot create a nameofyourfile.bip.tmp file in your directory, if that is the case remove the .tmp extension and you will be able to open your bip file again....(in my case this issue have been fixed by 8.1).
« Last Edit: February 12, 2019, 06:01:47 am by Zeltronic »

Offline Bruno F

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Re: Keyshot 8 floating is not able to save .bip files
« Reply #3 on: April 17, 2019, 05:07:59 pm »
This is a known issue for the floating license. The current workaround in KeyShot 8 is to momentarily switch to a node-locked (single user) license and then back to floating. This resets the saving mechanism's permissions.  Please send a request for a node-locked license to [email protected]


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