Author Topic: verification image issues  (Read 310 times)

0 Members and 1 Guest are viewing this topic.

Offline WoodCarver

  • Newbie
  • *
  • Posts: 6
verification image issues
« on: January 09, 2019, 05:57:02 am »
Does anyone else have problems with the verification image? It never goes through for me , or so it seems like it......
I have attached the image of what i see and i have writen in the block what I hear.

Offline theAVator

  • Full Member
  • ***
  • Posts: 230
  • Acting my shoe size since 1984
Re: verification image issues
« Reply #1 on: January 09, 2019, 11:08:50 am »
I always have issue with those "not a robot" captcha things (just in general, not necessarily here). Some are just completely illegible.

Just looking at the picture it looks like you included and extra "v" in your typing? Or is that what you're saying is the difference between the pic and what you hear??
I also think many of them are case sensitive, so the "ea" should maybe be "EA"?

Offline rgephart

  • Newbie
  • *
  • Posts: 12
Re: verification image issues
« Reply #2 on: January 11, 2019, 11:33:36 am »
We are also having an issue with this and it doesn't seem to matter what browser we are using.

No matter what we cannot read or hear the captcha.  We have a new employee trying to learn KeyShot and it would help greatly if he could register for the forums to find the help he needs.

Offline KeyShot

  • Administrator
  • Hero Member
  • *****
  • Posts: 1104
Re: verification image issues
« Reply #3 on: January 11, 2019, 05:30:52 pm »
We experienced excessive spam over the holidays. Can you send us the information about the persons you are trying to register to info@luxion.com. We can help you out if the recaptcha is causing issues.

Offline rgephart

  • Newbie
  • *
  • Posts: 12
Re: verification image issues
« Reply #4 on: January 15, 2019, 10:07:14 am »
sent an email with the employee info to info@luxion.com and are waiting to hear back still

Offline KeyShot

  • Administrator
  • Hero Member
  • *****
  • Posts: 1104
Re: verification image issues
« Reply #5 on: January 15, 2019, 10:24:00 am »
We did manually activate a user on the forum for an email on info@luxion.com. If this was not your user please send me a pm with the info and I will activate the account for you.

Offline Tharic-Nar

  • Newbie
  • *
  • Posts: 4
Re: verification image issues
« Reply #6 on: February 01, 2019, 09:04:12 am »
Have to bring this up myself as a new member, as me and a colleague spent several attempts each on this atrocious captcha system. The text in the image is barely legible on the characters we can see, but there are frequently invisible characters. It also took several attempts just to get the audio to play to find out said characters were missing. I just so happen to have more patience than my colleague and managed to get an account setup (after the verification email went to spam, which took a while to find).

Please consider another system if possible, like ReCaptcha, if your forum supports it, because this current system is just broken and doesn't leave a good first impression, especially since I have to battle another broken captcha just to post this (2 visible letters, 3 invisible, then no visible, then gave up, tried another).

Offline KeyShot

  • Administrator
  • Hero Member
  • *****
  • Posts: 1104
Re: verification image issues
« Reply #7 on: February 01, 2019, 10:01:52 am »
We will look into other options. It is a tricky challenge though as we also get a fair deal of spam :/