Author Topic: Keyshot 7 crashes on start  (Read 1152 times)

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Offline Hollographics

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Keyshot 7 crashes on start
« on: September 08, 2017, 12:31:29 pm »
Hi,
I have recently installed Keyshot 7 on Windows 10 and all has been working well for the past week.
However, I went to start it today, the initial flash screen appeared with "Initialising" in the bottom left.
I then get another window stating "Keyshot 7 has stopped working".
I have uninstalled and reinstalled but keep getting the same result.
I've seen some threads (via google search) where on older versions of Keyshot there is a similar problem cause by a corrupt "Keyshot.xml" file. I cannot find this file on my computer.

guest84672

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Re: Keyshot 7 crashes on start
« Reply #1 on: September 08, 2017, 01:07:15 pm »
The KeyShot.xml file is located in your KeyShot resources folder. The resources folder contains all your materials, environments, textures, colors etc.

Offline Hollographics

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Re: Keyshot 7 crashes on start
« Reply #2 on: September 08, 2017, 01:13:59 pm »
Thanks,
It turns out it was a .png file in the "Backplates" folder that it didn't like.
I deleted it and all is good.