Author Topic: ALL MY NONE FOLDER FILES GOT DELETED!!!!!!!  (Read 2699 times)

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Offline xxxx7785

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ALL MY NONE FOLDER FILES GOT DELETED!!!!!!!
« on: February 09, 2017, 07:35:58 pm »
I was going to render  an animation which i set the destination /Desktop.
Few frames in, i realized that i might want to adjust the texture, so i stopped the rendering process and chose not to save.
THEN!!
THE FREAKIN MAGIC HAPPENS!! KEY SHOT SEEMED TO IDENTIFY ALL THE NONE FOLDER FILES AS THE RENDERING RESULT WHICH I CHOSE NOT TO SAVE AND DELETED THEM ALL!!! INCLUDING 3D MODELS, JPG, PNG..etc IT EVEN DELETE ITSELF!! (THE .obj FILE I WAS WORKING ON).
Where the fudge can i find them? They are certainly not in the bin.
« Last Edit: February 10, 2017, 06:53:47 am by Chad Holton »

Offline Chad Holton

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Re: ALL MY NONE FOLDER FILES GOT DELETED!!!!!!!
« Reply #1 on: February 10, 2017, 06:53:20 am »
I wasn't able to recreate. What version are you using exactly (e.g. 5.1.234)?

Offline xxxx7785

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Re: ALL MY NONE FOLDER FILES GOT DELETED!!!!!!!
« Reply #2 on: February 12, 2017, 05:59:46 pm »
I wasn't able to recreate. What version are you using exactly (e.g. 5.1.234)?


I'm using 6.1.72 ,pretty old version, this computer is second handed, so i don't know the original serial number, i thought Keyshot might need the serial number to patch, so i always skip them...

Offline xxxx7785

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Re: ALL MY NONE FOLDER FILES GOT DELETED!!!!!!!
« Reply #3 on: February 12, 2017, 06:32:24 pm »
I wasn't able to recreate. What version are you using exactly (e.g. 5.1.234)?


Here, i recreate the whole situation again with some files i don't need, i even tried to command+Z, and the action of key shot deleting my files is not in the history, so i guess it's permanent .


Offline Chad Holton

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Re: ALL MY NONE FOLDER FILES GOT DELETED!!!!!!!
« Reply #4 on: February 13, 2017, 05:08:22 am »
Please send me your keyshot6.xml file from your KeyShot 6 resource folder to see if anything stands out to what may be going on. Also, your license file located there (keyshot6.lic), please send that to me as well and I'll try to extract the serial code for you.

Just send both files to my attention: support@luxion.com

Thanks,
Chad
« Last Edit: February 13, 2017, 05:56:38 am by Chad Holton »

guest84672

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Re: ALL MY NONE FOLDER FILES GOT DELETED!!!!!!!
« Reply #5 on: February 13, 2017, 03:43:19 pm »
Please send the serial code to support@luxion.com. It is located in the "about KeyShot" window.