Author Topic: Crash when browsing files  (Read 3960 times)

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Offline MiniTigress

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Crash when browsing files
« on: July 01, 2016, 04:29:09 pm »
Operating system: Windows 10 Pro
Keyshot Versions: 5.3.6, 6.2

Hi everyone

I downloaded the trial version of Keyshot to try it out since it looks pretty cool. It seems to install fine but whenever it asks for me to select a file using the windows file explorer it crashes after a few seconds as soon as the window appears. This happens on both 5.3.6 and 6.2

I have tried:
Disabling the Read only on the folder in Documents
Running as Admin
Updating Drivers
Installing those Microsoft Framework and Visual C++ things
Rebooting My Computer
Running in Compatibility Mode

I don't have a clue whats wrong
« Last Edit: July 01, 2016, 04:32:07 pm by MiniTigress »

guest84672

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Re: Crash when browsing files
« Reply #1 on: July 03, 2016, 06:22:30 am »
Are you using a DELL computer by any chance?

Offline MiniTigress

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Re: Crash when browsing files
« Reply #2 on: July 05, 2016, 04:26:40 am »
Yes I am

Offline Chad Holton

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Re: Crash when browsing files
« Reply #3 on: July 05, 2016, 05:49:33 am »
Hello,

I'm sending you instructions from the support system. If you don't see it in your inbox, please check your SPAM folder.

Best regards,
Chad

Offline deirdrelambert

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Re: Crash when browsing files
« Reply #4 on: July 11, 2016, 02:16:34 pm »
I am having the same problem but with a Dell computer running Windows 7 Professional. KeyShot 5.3 (floating license) seems to open fine and lets me view the preloaded things like the camera and cube animation but when I go to a new scene and press Import, the whole program crashes without ever even opening a browsing window. Any ideas?
« Last Edit: July 11, 2016, 02:44:59 pm by deirdrelambert »

Offline Chad Holton

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Re: Crash when browsing files
« Reply #5 on: July 12, 2016, 06:05:54 am »
Hello,

I'm sending you instructions from the support system as well. If you don't see it in your inbox, please check your SPAM folder.

Best regards,
Chad

Offline Mr.Ty

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Re: Crash when browsing files
« Reply #6 on: July 12, 2016, 09:03:56 am »
Hi Chad,

I am also having a problem where Keyshot is duplicating a crash on my system. It seems to be fine until I browse/import ect. then the entire program crashes.

Would you please also send me those instructions so that I can give it a shot?

Offline Chad Holton

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Re: Crash when browsing files
« Reply #7 on: July 12, 2016, 09:44:16 am »
Hi Mr.Ty,

I sure will - give me a minute and it should be on it's way.

Chad

Offline darrenlysenko

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Re: Crash when browsing files
« Reply #8 on: September 01, 2016, 12:36:33 pm »
Me too!  I have a Dell and it keeps crashing.  Please could you send me the solution?

Offline Chad Holton

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Re: Crash when browsing files
« Reply #9 on: September 02, 2016, 05:42:54 am »
I just sent you an email, Darren.

If anyone else runs into this issue, please contact our support team for faster assistance: [email protected]

Offline darrenlysenko

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Re: Crash when browsing files
« Reply #10 on: September 02, 2016, 05:23:54 pm »
I just sent you an email, Darren.

If anyone else runs into this issue, please contact our support team for faster assistance: [email protected]

Thank you so much!  Problem solved!

As an added bonus, I was plagued by the same issue with Maya 2017 too, and that's been resolved as well.

Very happy!  :)

guest84672

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Re: Crash when browsing files
« Reply #11 on: September 03, 2016, 06:44:47 am »
Also FYI - we just released the latest plugin for Maya  2017.