Author Topic: can't download from Cloud?  (Read 13032 times)

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Offline CARUS

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Re: can't download from Cloud?
« Reply #15 on: January 04, 2017, 07:44:25 am »
OK, found a workaround...Dragging and Dropping the Cloud resource directly into your KEYSHOT scene , will place the resource in the designated download folder ...

Offline TpwUK

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Re: can't download from Cloud?
« Reply #16 on: January 04, 2017, 08:35:02 am »
Try dragging the cloud resource to the KeyShot library's relevant folder. If the problem persist, please contact our support team: [email protected]

Confirmed as working with D&D here - Thanks  and all the best for 2017 Chad and CARUS

Martin

Offline br3ttj

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Re: can't download from Cloud?
« Reply #17 on: January 04, 2017, 07:07:22 pm »
Sorry, maybe I overdid the caffeine today, but I'm not following your remedy at all:

Try dragging the cloud resource to the KeyShot library's relevant folder. If the problem persist, please contact our support team: [email protected]
What is the "cloud resource" so that I can select and drag it?  I'm on a Mac: by "KeyShot library's relevant folder" do you mean Library/Application Support/KeyShot 6?  Should I have a folder in there called "KeyShot Cloud" or something similar for this to work?
« Last Edit: January 04, 2017, 07:09:10 pm by br3ttj »

Offline TpwUK

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Re: can't download from Cloud?
« Reply #18 on: January 05, 2017, 02:07:02 am »
Quote
What is the "cloud resource" so that I can select and drag it?  I'm on a Mac: by "KeyShot library's relevant folder" do you mean Library/Application Support/KeyShot 6?  Should I have a folder in there called "KeyShot Cloud" or something similar for this to work?

The 'Cloud Source' is a thumbnail you see in the Cloud Library in your web browser. Drag the material from the web browser to your KeyShot scene and it should then pop up a dialog for you to enter your username and password. Then you should be able to drag and drop whatever materials you want from the Cloud Library.

If you just drag and drop directly to your scenes preview screen, you might see an error saying the download has failed, however the materials will show up under Downloads in you KS Materials Library and you can then assign them as required.

Martin

Offline br3ttj

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Re: can't download from Cloud?
« Reply #19 on: January 05, 2017, 11:38:17 am »
Thanks TpwUK for the extra 'hand holding'.  I got it to work now. :)

Offline MealeaYing

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Re: can't download from Cloud?
« Reply #20 on: March 26, 2017, 03:04:54 pm »
Where do you set your username and password? The website has one and the... um... I dont know what it is, the other theng that asks for it again, that one doesn't work...