KeyShot Forum

Support => General Support => Topic started by: [email protected] on February 06, 2019, 11:27:59 am

Title: [KNOWN ISSUE]Keyshot floating cannot save .bip files after upgrading NL license
Post by: [email protected] on February 06, 2019, 11:27:59 am
"Keyshot 8 is not able to save .bip files” and im experiencing the same issue.

It won’t let me save out the .bip file and when I save out a package, reopening it, its saying there are no big files in it. The package size is noticeably small too when saved out. If you could please let me know how I can resolve this issue as soon as possible I’d be very grateful.

Its Keyshot 8 - Floating License

Best,
Jack
Title: Re: Keyshot 8 floating is not able to save .bip files
Post by: PhilipTh on February 12, 2019, 05:15:48 am
Hello Jack,

Please contact [email protected] regarding this issue.
I believe I know what the issue is, and we will be able to assist you there.
Title: Re: Keyshot 8 floating is not able to save .bip files
Post by: Zeltronic on February 12, 2019, 05:58:41 am
Just after the first error message check if keyshot create a nameofyourfile.bip.tmp file in your directory, if that is the case remove the .tmp extension and you will be able to open your bip file again....(in my case this issue have been fixed by 8.1).
Title: Re: Keyshot 8 floating is not able to save .bip files
Post by: Bruno F on April 17, 2019, 05:07:59 pm
This is a known issue for the floating license. The current workaround in KeyShot 8 is to momentarily switch to a node-locked (single user) license and then back to floating. This resets the saving mechanism's permissions.  Please send a request for a node-locked license to [email protected]


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