KeyShot Forum

Share => Materials and Textures => Topic started by: J.B. on January 12, 2016, 11:58:30 am

Title: can't download from Cloud?
Post by: J.B. on January 12, 2016, 11:58:30 am
I was able to successfully register and access the cloud and saw all the great items on there. But when I went to download one (any one of them) I immediately get a new page with an error of:

"The address wasn't understood

Firefox doesn't know how to open this address, because one of the following protocols (keyshotcloud) isn't associated with any program or is not allowed in this context.

    You might need to install other software to open this address. "

Any ideas?
Title: Re: can't download from Cloud?
Post by: TpwUK on January 12, 2016, 03:12:03 pm
Just to clear a couple of things here ...

What version are you using to access the KeyShot Cloud with ?
Are you trying to access the content via  your web browser directly ?

I just tested here with KS6.1 beta and had no problems

Martin
Title: Re: can't download from Cloud?
Post by: J.B. on January 13, 2016, 02:09:35 pm
Hi Martin,

I am using version 4.3.18 64bit.
Title: Re: can't download from Cloud?
Post by: TpwUK on January 13, 2016, 07:07:20 pm
Sorry JB, as far as i know the KeyShot Cloud can only interface directly with KS5 and above, and a lot of the new materials on there will be KS6 only :/

Martin
Title: Re: can't download from Cloud?
Post by: J.B. on January 14, 2016, 06:41:06 am
So basically my post from August 2014 where i said " So If I only have Keyshot 4 and you told everyone to no longer place materials and textures here, but on the cloud, will I no longer have access to any of them?"
And the response was "According to https://cloud.keyshot.com/ they should soon be available online as well.
Now the question is how long 'soon' is?"

And Keyshot gave absolutely no further response, meaning to me, that this response was accurate and all that I needed.

 Now, since the cloud materials are apparently only available to those who have version 5 or above, where can I find all the materials that worked with version 4?

And why would you make the materials version specific? (other than pure greed)


Title: Re: can't download from Cloud?
Post by: jhiker on January 15, 2016, 02:59:01 am
How come you're still using v4? A lot has happened since then....
Title: Re: can't download from Cloud?
Post by: J.B. on April 28, 2016, 07:03:30 am
Doesn't it cost to upgrade?   :-\
Title: Re: can't download from Cloud?
Post by: richardfunnell on April 28, 2016, 12:37:23 pm
Hi J.B.,

Are there any KeyShot 4 specific materials you're looking for? You can always re-install the software using the full installer if you're missing some from the original KS4 library.

Materials from newer versions won't work with older versions of KeyShot since the features simply aren't there to support them. Roughness textures, for example, were only added in KS6 and therefore won't translate to KS4 or KS5. Same goes for features such as occlusion or materials on labels; if they're required by the material, there's no way to get it in earlier versions.

We do offer upgrade pricing and annual maintenance (which includes upgrades and new releases for one year) in order to make upgrading easier, but will no longer develop assets for previous KeyShot versions. If you have any questions about upgrading send an email to sales@luxion.com
Title: Re: can't download from Cloud?
Post by: J.B. on April 28, 2016, 01:11:29 pm
I was merely looking for extra options, nothing specific.

When I started out with Keyshot, you had a specific portion in the forum for extra materials that people had developed and it was great. Then, you decided to start the "cloud" which only benefits those on maintenance contracts with the latest software. All those extra materials just disappeared for the rest of us not fortunate enough to be blessed with financially being able to keep upgrading this software, or for other reasons, don't feel the need, as it doesn't improve on it enough to justify the added costs to the budget, since the software is excellent as it sits at their current version. So it would seem to me that removing that from the forum was a tactical choice to increase revenue, with little to no regard for us others.

Why would you not have a partitioned cloud where the materials could be in version specific folders? What did you do with all the previous version user made custom materials?
Title: Re: can't download from Cloud?
Post by: noei on November 21, 2016, 10:04:58 pm
I'm using version6 and I can't download materials from cloud either. Bummer.
Title: Re: can't download from Cloud?
Post by: br3ttj on December 25, 2016, 08:42:46 pm
Same here.  I'm on a Mac/Safari browser trying to download  some Moldtech Textures for an assignment I've got due next week.  I'm able to connect to the cloud just fine, but when I select "download" for a material I get "Do you want to allow this page to open “KeyShotCloudHandler”?".  I then select "Allow" but then nothing happens.
Title: Re: can't download from Cloud?
Post by: TpwUK on December 26, 2016, 04:02:29 am
Agreed - Spent one and a half hours this morning trying different combinations of browsers and content blockers and ad blockers along with vanilla Chrome & Safari browsers. This is now busted for me too...

KeyShot Version 6.3.19
Safari Version 10.0.2 (12602.3.12.0.1)
macOS version 10.12.2 running on a Hackintosh Pro 5,1 with true Apple SIP settings (theses are not the default clover settings)

Martin
Title: Re: can't download from Cloud?
Post by: Esben Oxholm on December 28, 2016, 03:12:12 am
Hmm... I have problems as well.
Have no problem to login, but when clicking on a download button nothing happens at all.

I'm not sure, but I suspect that behavior changed when upgrading to 6.3
It usually works fine.
Title: Re: can't download from Cloud?
Post by: CARUS on January 04, 2017, 03:55:52 am
any updates on this problem ?? Still not able to download from the cloud since KS 6.3 ...
Title: Re: can't download from Cloud?
Post by: Chad Holton on January 04, 2017, 05:48:13 am
Try dragging the cloud resource to the KeyShot library's relevant folder. If the problem persist, please contact our support team: support@luxion.com
Title: Re: can't download from Cloud?
Post by: CARUS on January 04, 2017, 07:44:25 am
OK, found a workaround...Dragging and Dropping the Cloud resource directly into your KEYSHOT scene , will place the resource in the designated download folder ...
Title: Re: can't download from Cloud?
Post by: TpwUK on January 04, 2017, 08:35:02 am
Try dragging the cloud resource to the KeyShot library's relevant folder. If the problem persist, please contact our support team: support@luxion.com

Confirmed as working with D&D here - Thanks  and all the best for 2017 Chad and CARUS

Martin
Title: Re: can't download from Cloud?
Post by: br3ttj on January 04, 2017, 07:07:22 pm
Sorry, maybe I overdid the caffeine today, but I'm not following your remedy at all:

Try dragging the cloud resource to the KeyShot library's relevant folder. If the problem persist, please contact our support team: support@luxion.com
What is the "cloud resource" so that I can select and drag it?  I'm on a Mac: by "KeyShot library's relevant folder" do you mean Library/Application Support/KeyShot 6?  Should I have a folder in there called "KeyShot Cloud" or something similar for this to work?
Title: Re: can't download from Cloud?
Post by: TpwUK on January 05, 2017, 02:07:02 am
Quote
What is the "cloud resource" so that I can select and drag it?  I'm on a Mac: by "KeyShot library's relevant folder" do you mean Library/Application Support/KeyShot 6?  Should I have a folder in there called "KeyShot Cloud" or something similar for this to work?

The 'Cloud Source' is a thumbnail you see in the Cloud Library in your web browser. Drag the material from the web browser to your KeyShot scene and it should then pop up a dialog for you to enter your username and password. Then you should be able to drag and drop whatever materials you want from the Cloud Library.

If you just drag and drop directly to your scenes preview screen, you might see an error saying the download has failed, however the materials will show up under Downloads in you KS Materials Library and you can then assign them as required.

Martin
Title: Re: can't download from Cloud?
Post by: br3ttj on January 05, 2017, 11:38:17 am
Thanks TpwUK for the extra 'hand holding'.  I got it to work now. :)
Title: Re: can't download from Cloud?
Post by: MealeaYing on March 26, 2017, 03:04:54 pm
Where do you set your username and password? The website has one and the... um... I dont know what it is, the other theng that asks for it again, that one doesn't work...