Channel Sales Support Rep (US)

Could you be our new colleague in the Channel Support Team?

Come join Luxion as we continue to be the market leader in Design Visualization!

Luxion is the global leader of product design rendering software. Thousands of companies around the globe use Luxion’s main product, KeyShot, for a multitude of use cases, including creating photo-real visualizations of CAD data for marketing, evaluating materials and textures ahead of production, and providing interactive product visualizations and 3D animations for stakeholders across the design lifecycle. In short, we help make companies make better decision, faster. Founded in 2003, Luxion has offices in Denmark and the US, and a global footprint with a large portfolio of customers including Google, Microsoft, Logitech, Procter & Gamble.

Luxion is looking for a Channel Sales Support rep to join our Tustin, California office to provide high standards of customer service to our valuable partners.

We are looking for reps who are passionate about providing a high level of service, have a sense of urgency and are excellent at spotting and assessing customers’ needs to provide them with exceptional customer experience.

The role:

  • Provide our partners with a customer service experience that is in line with the company’s high values.
  • Manage various communication channels that generate customer enquiries e.g. emails, website messages and incoming calls
  • Continuously streamline business processes maintaining customer care with cross-functional teams. e.g. report quality issues relevant to parties to mitigate repeat problem in the future, feedback to the business our customer’s frequently asked questions etc.
  • Building sustainable relationships and trust with our customers through interactive communication.
  • Building sustainable relationships and trust with our customers through interactive communication.
  • Generate quotes and process purchase orders
  • Managing sales support for reseller channel; answering product related questions, provide daily sales support
  • Manage and update the CRM system
  • Assist with initiatives as directed by the Reseller Channel Manager

You:

  • Minimum 1+ year experience in a sales support role
  • Experience using CRM tools (Salesforce is a plus)
  • Advance knowledge of Microsoft office
  • Experience working independently and in a collaborative environment
  • Advance administration and organisation skills
  • Detail orientated
  • Strong communication skills both oral and written

We are a company of ambitious and highly skilled people where everyone has a voice and makes a difference. Our culture is built on trust, openness and team spirit and we value personality, creativity and professional development. We are in the middle of an exciting journey driven by the success of our products, and we are learning and developing together as we grow.

To apply for this position, please submit your application with a CV to [email protected]. We will evaluate applications and conduct interviews on an ongoing basis.